This comment was posted by a verified customer. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Best regards,Michelle SpireAssistant Global Customer Service at Regus. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. We have tried to explain how our agreements work. Moreover, forthwith please remove my name from all the associated records too. And they do not have to provide any notice to you at all. Setting up an automated payment is straight forward and can be done through the online portal. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Youre also able to submit a query through the Help section of your online account and our dedicated team will support you. Don't be fooled by that. It should have been very easy to secure me as an advocate for the company. I apologise if you are not completely satisfied with the service. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Assistant Global Customer Service at Regus. My expressed intention was to rent space for 1 month and for a quoted price of $650. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Once a class has ended, no changes can be made . After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. You have been with us for several years and already experienced renewals. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. We will then confirm your payment date and amount. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Just terrible management at Regus. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." I believe both are correct. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. Please note that depending on your email provider it may take a few minutes . Head of Customer Services. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Services are billed automatically depending on the customers preference. Im sorry if you felt the need to escalate this. Michelle Spire However they denied my request, insisting that I had to pay for another month of service. Regus appears unwilling to make these same accommodations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! I am surprised that youre now challenging this known process. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Best regards, If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Well, this may seem benign at first glance, but consider this reversal. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information I am sorry if you feel this way. Michelle Spire We sent them proof by email confirming that we could use the machines. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Be part of a vibrant coworking community with dedicated desk or hot desking options. In case, there is any cancellation fee or refund, make sure to include the same in the letter. It was a nice experience with the club. Using Solstice Conference to link video call to the equipment in a meeting room. Give your team a place to focus, thrive, and grow, while we take care of all the details. Otherwise, Preferential is better for those who visit 8-13 lounges a year. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. Benefit from a respected business address and work wherever you need to while staying connected, as we take care of handling your mail, and if you choose, answering your calls. Michelle Spire Though the pages T&Cs havent been updated for COVID-19, the FAQs do state that you can contact DragonPass for a refund of an unused pass if you are unable to enter the lounge. Global Customer Service at Regus. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Its clear from reading your comments that the main reason for your review is that of your agreement. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. . Can I use a business lounge if I have a coworking or a private office booking on the same day? Customer service left me on hold until the company closed then hung up the phone. 2.3. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. You can reach out to them by raising a query via the online account (help section). I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! She basically copied and pasted the same response she has given to other customers about the terms and agreement. Have anyone walk away from regus hidden automatic renewal. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Fully equipped spaces for gatherings of any size. Just drop in to a location of your choice whenever you need a place to work. A year later I re-opened another account for again a years time. If not, let us think for a moment about the case law. 2. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. I have included section 2.4 here because what seems to me to be an absurd possibility for Hannah given the blow 3 described above. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. Thank you again for taking the time to provide feedback. If we . We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. Cookies Policy There are lots of better places out there which are cheaper and better, Hi, After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Disgusting behaviour. We offer a number of different membership options. Any that you do not require can be opted out through your online account. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. Absolute disregard for tenants. Hi Hannah, Im sorry if you felt the need to escalate this. Gain trust and grow your business with customer reviews. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Build your presence fast, anywhere in the world. hb```a`` Man, that would be dirty. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, Thank you, Michelle Spire Tip for consumers:Stay away from this company!!! Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Hi Jody, If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. How to stop regus from harassing me? how to cancel regus membership/account? This has resulted in our staff not coming into work because of unfavourable working conditions. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. 3. In the next paragraph, you should ask the authority for confirmation of cancellation. However, we also have a business to run and cannot cancel signed agreements. This is held for seven days only as a fraud-prevention measure. They charge an excessive retainer fee. You can check these emails in the Account > Documents section of your online account. Frustrated I shut down the second account as well. This will take you to the "End Your Amazon Prime Membership" page. Regards, She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. These emails were sent to the email address you registered with us on the same day you signed the agreement. Hi Mike, Im sorry if you felt the need to escalate this. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. No staff available for contacting on the event day. The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Our membership options give you the flexibility to choose how, when, and where you work. is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Unlike a standard office lease, where you can have one or two tenants per space, Regus office space is sometimes overbooked because it`s difficult to predict when each of the hundred simultaneous tenants in a room may need to use a particular resource. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. You're going to be billed for an entire year. Well. So, I would like to request you to cancel my membership with you kindly.