We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Tip This is a good option for low-value items. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. You can also use this option if you want to offer to let them exchange the item. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . The item in question is an electronic stabilizer with moving parts and motors. 01:47 PM. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Per the seller's return policy in the listing Press question mark to learn the rest of the keyboard shortcuts. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. I recently sold a dji osmo mobile on eBay, I specified no returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. You don't accept returns in your policy and the buyer changed their mind about a purchase. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Buyer's expect returns. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. My seller rating on eBay is 100% and I have had an account on eBay since 2009. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). The seller is required to respond and provide either tracking information, delivery updates, or a refund. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. If we're asked to step in to help, we may ask the buyer to return the item to you. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. What's the point of "returns not accepted" ? : r/Ebay - reddit No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. if (document.mmm_fo) document.write ("&mmm_fo=1"); eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. The buyer requests a return in their My eBay and you'll be notified by email. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Once you've accepted a return, the buyer should send the item back to you as soon as possible. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Keep in mind that some returns can remain open for up to 35 business days. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Whether you need to accept the return depends on their reason for opening the return. IMO as a seller its always better to accept returns, as you then have some control. If the buyer is responsible, choose your return address from the dropdown menu. I'm done with Ebay. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. eBay may step in without the buyer asking if there is no valid tracking information available. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Please use this in a story so everyone knows. if (document.mmm_fo) document.write ("&mmm_fo=1"); If a seller loses a chargeback they may be eligible for payment dispute seller protections. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Buyers can find estimated delivery information in their Purchase history. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Its visible in my pictures even though I didnt see it nor did the buyer. Preventing returns is about more than protecting the seller rating and feedback score. The seller is required to respond and provide a solution to the buyer's issue. - edited If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. ("free returns" or "buyer pays"). No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. How eBay Sellers Can Prevent Returns - liveabout.com Also this makes the process require the buyer send the item back instead of filing a claim. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Anyway, I dont accept returns but the buyer requested a return or partial refund. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Enter the amount you wish to offer the buyer. eBay Money Back Guarantee policy document.write ("Solved: How to go about returning an item when a seller do - The This is a good option for low-value items. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Returns related questions? It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. However, sellers cannot refuse REFUNDS. See our page on, Would you like us to help with an open return request? We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. Classic Ebay sneak move. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. This can be useful when the buyer isn't completely satisfied with their purchase. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. This is the first time I have ever experienced an issue such as this. From my experience it does deter some buyers from initiating a return request. If an item is being returned, the seller is responsible for return shipping. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Otherwise you can consider this closed - nothing more for you to do. Select your carrier and enter the tracking number. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. I report him immediately and call CSR. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. How to handle a return request as a seller | eBay If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. eBay Money Back Guarantee programs on international eBay sites. I was not trying to show how it 'benefit a buyer". Returns not accepted is outdated online. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. The seller claims the item is not compatible with his mobile device. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. You can also open your Returns dashboard and select View return details from beside the case. See Partial refund guidelines. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. var m3_u = (location.protocol=='https:'? All you had to do was call eBay and it was done. As a no returns seller, I still get the option to accept a SNAD. Choose the item above to start resolving a return. Select the percent you want to deduct from the refund amount. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] If the buyer does not ship the return by the specified date, eBay may close the return request. 04-18-2022 Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. Create an account to follow your favorite communities and start taking part in conversations. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. I quit selling on EBay for this reason. The item was shipped and confirmed as delivered. Copyright 1995-2023 eBay Inc. All Rights Reserved. Evidence of successful delivery to the authenticator You are the seller. How to Handle eBay Returns - Zenstores Big surprise there. So let me get this straight? I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. Yes I understand how a snad works. You can also open your Returns dashboard and select View return details from beside the item. If an item is returned used or damaged, it may be appropriate to give a partial refund. So they can make it sound as the 23 days was trying to help you. //]]>-->, For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Go to your preferred carrier's website and purchase a label. No support for sellers in these cases. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. When listing an item, it's important to include your returns address - opens in new window or tab. You can also find more information in our full article below. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Setting up your return policy | eBay You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? Return an item for a refund | eBay How do people alwats confuse this. Many posts in here from sellers about this. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. In the wrong place? document.write ("'><\/scr"+"ipt>"); Attach the label from your desktop or mobile device. Learn more about our. Thank you very much for your help! Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. Returns not accepted is outdated online. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Select. In some cases, eBay may automatically accept the return on the seller's behalf. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. See our seller protection policy to find out how to qualify to give a partial refund. As you may already know or will find out after watching this . I feel that I am being totally screwed. am I required to pay for shipping? if (document.context) document.write ("&context=" + escape(document.context)); In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. Now, even clear cases of buyer's remorse are allowed to return. am I required to pay for shipping? You need to call ebay. On the next page you'll see the refund amount. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. 2 business days after receiving the returned item. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. document.write (document.charset ? 04-18-2022 if (!document.MAX_used) document.MAX_used = ','; Select the applicable selling categories. See Partial refund guidelines. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. SeePartial refund guidelines. Save the label to your desktop or mobile device. This is all true, but only for items that are REALLY Not As Described. When a buyer opens a return request the funds related to the sale may be put on hold. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. There is no more seller protection. Whether you need to accept the return depends on their reason for opening the return. Depending on your return policy, this may or may not include the original shipping cost. What in the actully insanity is this? If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Add a message to the buyer explaining why the refund wasn't full. The above applies whether or not a seller accepts returns. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. //]]>-->,