Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For They showed their strength but on Monday they will show their generosity. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Help and support; Contact BT; Back. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Come home no Internet. The union was . Log into order tracker using your BT ID or order reference and postcode. @bt_uk. But heres a quick guide to the different installation terms we use, and the average timescales. Not really a good service from BT. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! This is how life was back then. Engineers from Openreach managed to cut our telephone line while they were working on our road. . Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. It was reported a yesterday (I think). Within 10 working days, Openreach will have completed their survey. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Talk about pass the buck BT! The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Garry If the work is not complex, theyll carry out all the external work required. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Myself and my team cover the whole of the UK. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Necessary cookies are absolutely essential for the website to function properly. This has been a nice experience and I wish the best to Arran in finding work.. The re-branding exercise actually started, in a very low-key way, a few short . Well let you know how quickly you could be up and running when you order fibre broadband. They will call you to confirm their arrival time and to find out about any access requirements. So, here's where it all started working as a Phone Engineer. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. He is very hard working and does things without needing to be asked. Theyll aim to do this within 5 working days of you placing your order. Openreach is the UK's digital network business. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". A specific time cannot be given and access must be available for the entire slot. Account and billing. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. The live chat person wasn't at all helpful and actually closed the chat without resolution. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. It says: Were very sorry about the problem with NJs broadband service. 26/04/2017. All depends when your manager wants you I guess. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. BT won't send no one out because @SkyHelpTeam are my provider. You can view these money saving ideas by clicking HERE. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? [ link to this post] I have a line fault that needs to be fixed. This cookie is set by GDPR Cookie Consent plugin. We also use third-party cookies that help us analyze and understand how you use this website. Faulty equipment like a telephone or router not covered by a maintenance contract. Clear a path to the main telephone socket, if you have one. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. First, Openreach will send an engineer to assess how much work is needed. . However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! 13h06, I just wanted to provide to the mods and@NeilO. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The installation takes around three hours and the Openreach engineer will need access to your property. But opting out of some of these cookies may affect your browsing experience. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. My dad said we needed the one downstairs which he had already disconnected. Its a good idea to make sure youve got the relevant property insurance to cover such instances. If the engineer is already working on the fault, then you won't be able to change the appointment. 2023 BBC. Please enter at least 3 characters to search. This could be when: We only charge for repair work on a small number of fault reports. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Installation day: What to expect Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. I have sent a pm with my information and description of the situation. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. Starting salary is poor, but you'll reach the higher rate after 3 years. @katenoblett. Accept cookies to experience the full functionality of this page. Log intoorder trackerusing your BT ID or order reference and postcode. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Work programme gives an insight into life as an Openreach engineer. Hence, the addition of working experience gained from Openreach can truly be like a milestone . We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. 22h52, Hi. At conservative gathering, Trump is still the favourite. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. business and public sector, For business and public So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. BT Openreach SFI2 Engineer Visits. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. BT. But it changed its tune when the Observer got involved. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Thing is there is a lot of stuff under footways so you can't go mad. Need to change your appointment? Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. The ISP said it can take up to 72 hours. Russian minister laughed at for Ukraine war claims. 01-04-2021 To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. The strikes will take place on 29 July and 1 August. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. It could be Sky's Openreach account number, for the details that ISPs have given them. How to report a BT line fault or broadband fault. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Your contracted to 37.5 hours a week for work which your are field based. I know this because I have 26 years of experience tracing all kinds of faults. 30-03-2021 Ask questions and share tips with other people 24 hours a day. I need an engineer to come to my premises to fix a broadband fault. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Thousands of members of Communication Workers Union will take action for 24 hours. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. Contact BT. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. If you arent available, someone over 18 will need to be around. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. Sustainability, Northern Amount of compensation. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. 15h06. Delayed repair following loss of service. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. We publish our charges in our terms and conditions charges schedule. We have a range of ways to get in touch for new and existing customers. This cookie is set by GDPR Cookie Consent plugin. In 1987 I began a career as a British Telecom Engineer. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Send us your details and we'll be in touch as soon as we can. I could not recommend working for BT Openreach at all. So we have a line that works upstairs but he has broken the one we want downstairs. We need our broadband but have been told that it could take days to fix. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Some modules are disabled because cookies are declined. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. You were left wondering if this was just a temporary fix. Well let you know if this happens. Your just as rude! My Background as a Phone Engineer in Southend. Find out more about the BT Business app and how to download it. This is a very common mistake made worse by the press. Theyll need to get in touch with you, so please give us your mobile number for us to share. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. Hey,@zoni23welcome back to the community. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. on RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. on Well send you a confirmation email with your appointment date and time slot. 10. Openreach did not have anything to add to the BT statement. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Response was given fairly soon after initial slection. I think Openreach work 7 days a week, and on bank holidays. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 If the work is not complex, they'll carry out all the external work required. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. It does not store any personal data. Work Experience. The Communication Workers Union (CWU),. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. . They come across many different situations that require considerable skill and the ability to think and act quickly. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. Damage caused during a break in to your premises. . New grading structure. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. BT Openreach What a great place to work! Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Within 10 working days, Openreach will have completed their survey. Monday 9th June 2014. Ring sky told an engineer will come out in the next 48 hrs. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. The difference between the engineers was night and day. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. More strikes are planned in the coming weeks in the rail dispute. Openreach will then be in touch to arrange when they can complete the work at your premises. You might not need a visit, just the right advice and help to identify the problem! This cookie is set by GDPR Cookie Consent plugin. And once you've got some experience under your belt, there should be opportunities for overtime. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. They will discuss this with you before starting any work. The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. After a . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. Contact BT for help and support with your BT broadband, TV, home phone or mobile. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . When you contacted BT, it said it had not booked that engineer and did not know about the work. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. Well remotely activate a port on the ONT. This is simply not true. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Theres no charge for most engineer visits. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. 30-03-2021 A specific time cannot be given and access must be available for the entire slot. Can Nigeria's election result be overturned? You'll find up-to-date details of all charges and pricing information in BT Price List. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. If you're an engineer, that's usually four or five days a week between Monday and Sunday. The ISP said it can take up to 72 hours. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. 30-03-2021 "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). & Broadcast. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. To change your appointment: You can also easily change engineer appointments using the BT Business app. Members of the Communication Workers Union (CWU), including call centre. Although I would guess your fault will probably be picked up on Monday morning. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. Apprenticeships. And once you've got some experience under your belt, there should be opportunities for overtime. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Youll be sent a new hub, so keep it somewhere handy. Try their website here. Civil's don't have to give the hrs travel time as you have to start at a yard. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. That's usually four or five days a week between Monday and Sunday. Missed appointments. . BT Openreach apprentice engineer Thomas (Tom) Dickenson. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. the home, For We had to say we were from Openreach, working on behalf of their Service Provider . Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Do I have to pay for this visit? The cookie is used to store the user consent for the cookies in the category "Analytics". @bt_uk. Engineers from Openreach managed to cut our telephone line while they were working on our road. Complex Engineering Reception and Triage. The installation takes around three hours and the Openreach engineer will need access to your property. Anyone else had this? Then just follow our step-by-step guide to install your broadband yourself. This cookie is set by GDPR Cookie Consent plugin. You also have the option to opt-out of these cookies. bt openreach working up a pole today. Noisy faults often dont show up on a line test result. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on .