Re: Wisecars car rentals. Trustpilot is assessing this review in accordance with our flagging process. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. You can amend your booking information or cancel your booking in a few simple steps. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. My issue has been resolved. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 In that case, please contact your bank for additional details. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. What's Wisecars' cancellation policy? Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Powered by, We use cookies to give you the best experience. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Wisecars Car Rental Comparison on the App Store In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Terms of Service - Wisecars If you do not agree with any part of them, you must not proceed with your booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. The use of our website signifies your acceptance of these Terms of Service. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Please keep in mind that any changes that you make to your booking will probably change the rental price. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. If you have any questions, please feel free to contact us. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Some Car Rental Companies in some rental countries may also require an International Driving Permit. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please make sure you return the vehicle to the same rental company from which you collected it. Get our top coupon codes directly to your inbox. Read Customer Service Reviews of www.wisecars.com - Trustpilot If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In that case, the special cancellation terms are presented during booking. In such circumstances, we will cancel your booking with no liability whatsoever. Wisecars will process your cancellation refunds in 7 days. Wisecars does not take responsibility for partners response times. We do not delete personal data on the request of a third party. Mr. Mateusz. Fill in your personal information and state your request. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. You may need an international driving permit (IDP) to drive in some countries. Reduce your carbon footprint by selecting a greener car hire option. Wisecars does not store credit card details. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com My trip to NZ had to be cancelled due to the cyclone that hit the area. We can accept no further responsibility when there is no out-of-hours service available. All rights reserved. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Even worse, they've created hundreds of fake 'good' reviews to fool people. This is the second time we have booked with Wisecars and had amazing service. 1 Previous_Golf_5959 2 mo. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Email: cancellations@wisefandi.com Fax: In most locations, the minimum renting age is 21 years. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. It might take your bank extra time to settle the amount. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Great service! Expired or provisional licences will not be accepted. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. If you cannot find the confirmation email, please contact us via our website. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Please note, making a new booking may result in the change of the Car Rental Company. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. It is entirely up to the Car Rental Company whether they decide to do so or not. However, this is not true. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. You will have to leave a deposit for the fuel. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. You can present the voucher either in a printed version or a digital form (such as from your smartphone). Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Very easy process and had the best price on the internet. It was very easy to make reservation and booked a rental car in a few minutes. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Renting a car and want to make sure you know how car rental works? You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Please note that all additional drivers must also show a valid driving licence at pick-up. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. Read Customer Service Reviews of www.wisecars.com - Trustpilot Wisecars is an independent travel broker who does not represent any particular car rental company. Your browser settings can be set to inform you before receiving a Cookie. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The Car Rental Company must give its consent to repairs and replacements. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. What's Wisecars' cancellation policy? Please read the following to know what is included/excluded in our coverage offers. If not, you will need to purchase the cover at the car rental company counter. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. I refused to pay and they refused to refund me my $535 back. When you rent a car, you will usually need deductiblecoverage. The Car Rental Company must give its consent to repairs and replacements. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If you are late for your pick-up, you could lose your car. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If not, you will need to purchase the cover at the car rental company counter.