Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Still have questions? FLEXIBILITY AT SCALE. Login. Login here. The integrations looked complex. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Are you an employee? Status. Liveops exists to improve people's lives, and . Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. Keep contractors happy with accurate payments on time, every time. Assist customers with orders, questions, and returns. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. This means you can choose when, where, and how often to work! You get to dictate when and how often you commit to providing services. Organizations. If you are looking for Liveops Agent Portal Okta? I wish there was some type of base pay. Want to become a Liveops agent? The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Documenting details of calls and customer interactions. Take our quick quiz and well recommend our top client matches for you. Then Liveops is looking for you! Press & Media. Submit ticket. Public Relations e-mail (press@liveops.com) Locations. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Agent Login Username / Email Forgot password? I like feeling like Im helping people all from the comfort of home. Live far from an urban center? Help patients get the most out of treatment plans. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. We couldnt have done it without Openforce. Login. Remember me. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Copyright 2023 Liveops, Inc. All rights reserved. For a fast-growing company like Live Nation, streamlined, secure onboarding is critical. Reach out to us. On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. Or, if, No college? Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. He, Helen Spallas has worn many hats--investigator, janitor, tax preparer --but she didn't make six. about the agent experience and application. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Collaboration tools are a huge part of us being successful, says Myers. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Liveops Nation - Virtual Call Center Community. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The IT team searched for a cloud-based identity management solution that would streamline access and integrate instantly with a range of best of breed apps, and facilitate onboarding processes. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. And, no calls equals no pay. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. But we were just relentless, and in one year we moved all of our workloads to the cloud. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. The driver for that is people now work from anywherethe more on-premise infrastructure you have, the harder it is to meet those demands.. But, the site does not guarantee that youll take calls during those hours. Be the customer care voice of top brands, providing best-in-class service. Earning potential. If there are system issues, you will not get paid. You may also receive performance-based pay or other incentives. McAfee and Norton were almost a tie but by far the most popular amongst agents. Find ready-to-work contractors where and when you need them. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. You can also manage cookies in your browser settings. Improving Peoples Lives. Reach out to us. Its a good company depending on the project you are on. Enjoy the freedom of being your own boss. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Want to become a Liveops agent? Their consistency, professionalism and customer service are unparalleled in the industry. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Support. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. We use cookies to improve your experience on our website. Enterprise Solutions. With Okta we're able to quickly deploy tools to new employees. Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Openforce simplifies your contractor management processes by providing a single platform solution. If youre anything like me, the beginning of a new year arrives with a sense of personal relief and renewal. Sign in. The sign-in URL is the web address you use in your desktop browser to access your company portal. Although I would work four hours a day I would be in training or zoom classes for another two to three hours. Go Further; Marketplace. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Thats up to you. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Apply to be a Self-Employed Independent Contractor Agent with Liveops*. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization's needs. ; The user selects the Duo Security option. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. Sign an Independent Contractor Agreement. TMCF is the nation's largest organization exclusively representing the Black College Community. REDUCE RISK Rest assured your contractor compliance is always audit-ready. OR Look in your activation email. Come on board! We've been partnering with Liveops since 2010 for all our inbound needs. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Want to become a Liveops agent? Copyright 2023 Liveops, Inc. All rights reserved. Enjoy the freedom and flexibility of being your own boss. When someone leaves, they're deactivated. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. IT Support You are using an unsupported browser. Apr 04, 22 (Updated: Sep 19, 22) We understand the complex nature of managing independent contractors. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. HSA and PPO Options National and Local Networks Retirement. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Browse case studies, customer service tips and other helpful resources for enterprises. It changed what we focus on as IT, he says. Independent Contractors are responsible for expenses and control their profit and loss. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. Also the hiring process is long and it's unpaid. Login to know the status of the ticket. Liveops is a legitimate company. You can also manage cookies in your browser settings. Stay ahead of workforce trends and hot topics by subscribing to Liveops Connections, our quarterly newsletter! I don't mind the extra training if they had compensation for it. Your customers deserve the best at every touchpoint. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Then, this is the place where you can find some sources which provide detailed information. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Knowledge Base. The freedom of an entrepreneur. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Liveops is a recognized thought leader in the virtual contact center and customer service industries. We'd have had to build out a lot of infrastructure. Health, Dental & Vision. The cons are being able to work in your own home. But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. Hello, Liveops. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Conducting inbound/outbound customer service calls. Passwordless. Login to track your existing support requests. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Rather, you are self-employed meaning you work for yourself, or your business. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Keep in mind, the more you service, the higher your earning potential! Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Is Liveops nation legit? One where youre provided with free warm leads? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Pros. Suite 390. I wish there was some type of base pay. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. john robinson inspection group agent portal, norwegian cruise line travel agent portal, knowledge management agent portal customer service and support. Login. Group Linking Link Okta groups to existing groups in the application. See Capabilities for more details. Pros. Everyone else we spoke to claimed they were cloud-based but they weren't. View our background requirements here. To accept cookies continue browsing as normal. Actual earnings may vary depending on client opportunity and support required. Find Out How & Apply . Cons. No ones done this, Huckabay says. Looks like you have Javascript turned off! That syncs to Okta and then that person cannot access any applications. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Learn More. The world class support of Liveops and unparalleled access to world-renowned clients. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Moreover, the site demands that you have all sorts of equipment, which you supply yourself. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Forgot password? As part of this tech-first philosophy, Huckabay began a ground-breaking initiative four years ago he called zero servers: Live Nation would move 100% to the cloud. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Liveops agents are a community of people who share the same passion for service that we do, which means better outcomes for brands and their customers. To find out more, read our Privacy Policy and Cookie Policy. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Goodbye long commutes, rigid schedules, and busybody managers. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Its why weve led the industry in virtual flex agent services for more than 20 years. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. Apply now and a member of our team will work quickly to review . After weeks of unpaid training where the training facilitators are rude and condescending you will spend time studying for a role where you will ultimately not have any shifts available to work. Still have questions? Not everyone will be as precious with your business as you are. Password Remember me Or, sign in using: fits your experience, personality, and preferences the best? 100% Employer Paid Life Insurance Disability Plans Charitable Giving. Copyright 2023 Liveops, Inc. All rights reserved. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Read more. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Want to become an Independent Liveops Agent. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. But in the wake VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? I still love it., I strongly recommend not working for this company. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Sound: Must have a sound card installed and be equipped with speakers or headphones. Independent Contractor management Ditch the paperwork and endless manual tasks. But what good is making your own schedule if you cant get a schedule? If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Login to know the status of the ticket. Director of Customer Care, healthcare organization. Creatively solving problems. Our Offices. Here's everything you need to succeed with Okta. ; During sign-in, the user may be prompted for additional verification depending on your app sign-on policy or settings in your Duo Security deployment. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. . Be a superhero sales agent with great earning potential. It was as simple as they said, adds Myers. Were now out of the back room and working with the business to add direct value, Huckabay says. Flexibility. Copyright 2023 Liveops, Inc. All rights reserved. Flexibility. Best of Antivirus Software. Check the Eligibility requirements and make sure were currently accepting applications in your state. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. As a lot of people in the company say: it just works. He sees a role for Okta in all of it. We use cookies to improve your experience on our website. Username or Email Password. If you have not created a ticket yet then you would need to register or create a new ticket to begin. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . The amount of paper eliminated alone was a huge benefit. Avoid Recruiting Scams See all features. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. View our background requirements here. If there are system issues, you will not get paid. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Independent Contractor Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Pay, Vacation time, You get to work from home. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Agent Sign-In. About Liveops Employee benefits & perks. Submit an application for an available virtual contact center opportunity. Browse case studies, customer service tips and other helpful resources for enterprises. Our developer community is here for you. Liveops Nation Login. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. Universal Login. Copyright 2023 Okta. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. Copyright 2023 Liveops, Inc. All rights reserved. Provide support to users of top tax software providers. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. This field is for validation purposes and should be left unchanged. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. Oktas Single Sign-On and network of pre-built integrations were more advanced and easier to use than those of any other provider. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Forgot Password Enter the email address associated with your account. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Facilitating collaboration and communication with the best available solutions was another key goal. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair.