Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. Governments and public authorities continue to develop their policies and change their rules. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. The holiday will only be cancelled on the date we receive the i cancellation. )Guest Drone Policy: 1. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". A significant change is a change to your confirmed holiday, which we can reasonably expect will have a significant effect on it. Until that point, your monies are not protected by our ABTA membership or any other arrangement. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. If so, these will be confirmed to you at a later date. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. 3.3 What if I want to upgrade my standard air arrangements? The legal status and regulation of some medicines prescribed or purchased in the UK can be different in other countries. 8.Title: Visio-BES Org Chart March 2022 DRAFT.vsd Author: GForman1 Created Date: 3/28/2022 4:37:11 PMThe VI Guidance establishes a step-wise evaluation procedure to be used in conjunction with other DTSC guidance. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). This will be the case even if the services did not comply with the laws and regulations of the UK, which would have applied had those services been provided in the UK. When is final payment dueexactly? - Celebrity Cruises - Cruise About two weeks from payment date we tried to pay on line. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Any delay in providing us with these details will prevent us from being able to issue tickets. No action is required on the part of guests or travel agents, and no cancellations will occur until the new final payment date. If you do not have access to the Internet, please see your travel agent or contact your Personal Cruise Specialist if you have booked direct. The final payment date is in three days for the cruise that we are looking at. Where visas can be purchased onboard, guests are asked to complete the online check-in process, including all mandatory information at https://www.celebritycruises.com/gb in advance of their sailing. Standard kosher meals must have been requested on the guests booking in advance. You can redeem any FCC by calling us! Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Accordingly, we cannot guarantee that tenders are available or even suitable for guests generally or whether they are available and suitable for guests with disabilities or reduced mobility. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. Accordingly, we cannot guarantee that shore excursions are available generally or for guests with disabilities please contact us or your travel agent for information on specific excursions. To "Lift & Shift" the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. For ships originating in Europe, Asia, Australia and South America the minimum drinking age limit is eighteen (18). The payment schedule for groups is different from that of individuals. Any amendments to your flight or other arrangements will be subject to availability and will incur an administration charge of 35 per person along with any additional costs and charges incurred by us or imposed by the airline or other supplier. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. Any assistance or requirements that you have relating to accommodation, seating or services including medical assistance or a requirement to bring medical equipment must be advised to us, where known at time of booking. In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Notwithstanding, for any changes, the rebooking will always be subject to flight availability and to payment of any charges imposed by the supplier which may, in some cases, be the full cost of the ticket. (For holiday sailings final payment is due 105 days prior to sail date) B. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Photo Via: Celebrity Cruises. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any/all insurance companies. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. If you have booked a cruise to the Galapagos Islands onboard a Celebrity Xpedition Class ship, please note that air carriers flying between Quito and Baltra typically limit the baggage allowance per guest to one checked piece of luggage not exceeding 20kgs and a small carry-on bag. We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. Please advise us at the time of making a booking of any relevant information we should be aware of and in any event we request that, if you will need special assistance, you complete the Guest Special Needs Form that will be sent to you with your Confirmation Invoice and return this to us without delay so we can assess your requirements. You must ensure that you are using an up-to-date brochure when you book your holiday. Celebrity Cruises reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age. It is your responsibility to adequately research any shore excursions and/or activities you intend to participate in and make any relevant enquiries of the third-party operators of same to ensure that you are prepared with appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous terrain, physical exertion for long periods, and/or extremes of weather. However, in the event we are found liable to you on any basis, our liability and/or obligations to you or your organiser will be no greater or different to the liability and obligations we have under these booking conditions to consumers who have a contract with us. Each cruise line has different rules for payment due dates and cancellation deadlines. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. PDF CRUISE WITH CONFIDENCE - Royal Caribbean International When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. You are required to follow all directions given to you by the staff on the tenders. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. We reserve the right to correct errors in both advertised and confirmed prices. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a . Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Sign in or create an account. Please note that within the territorial waters of some countries on your itinerary or based on your embarkation port, the onboard shops may be closed or alternatively restrictions may be imposed on some items available for purchase or additional VAT added dependent on that countrys VAT rules. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. Where you book a fly cruise holiday through a travel agent, your travel agent shall provide you with the ATOL Certificate either on our behalf or on its own account. These activities are provided by local operators who are entirely independent of us and we act as the agent for these operators. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. Affluent Media Group, a Dotdash Meredith company. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. In all cases, you must give credit for payments received from any airline and/or other supplier in connection with your claim. The information contained relating to shore excursions on our systems and documentation is correct to the best of our knowledge at the time of issue. For this deposit, the cruise line will require that you pay either a flat rate, anywhere from $100 to $1,000 per person, or a percentage of your final fare, anywhere from 10% to 25%. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Please note that any request of this nature should be advised at the time of booking and confirmed in writing at least 45 days prior to your sail date. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. If we have to make a significant change or cancel, we will tell you as soon as possible. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. In the event of insolvency of the travel organiser before we have received full payment from them for the cruise only element of your holiday, your cruise only booking may be cancelled and we will be under no obligation to provide you with that cruise, or any refund or any compensation. Celebrity Select Dining is subject to availability. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. So that we may assist as much as possible, you must tell us about the problem as soon as possible. Payment and Reservation Information - Cruises.com This means you are not entitled to make any claim against us which is not expressly permitted by The Athens Convention or which is in excess of the limits provided by The Athens Convention. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. 4.6 SHORE EXCURSIONS AND RELATED ACTIVITIES. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. 1.5 What happens to money paid to a travel agent? 2.7 Are there any formal health requirements? Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. By continuing to browse the site, you agree to the use of cookies. On our standard fly/cruise package holidays, we offer flight departures from a selection of UK airports. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. Such companies, organisations and third parties may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or to involve suppliers outside these countries. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Ships' Registry: Malta and Ecuador. Carrier shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any CruiseTour, the operator of that Land Tour (LTO). If you're looking for more information on how to change a potentially impacted trip, please visit our Customer Service Portal. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. Drones used on the ship will be confiscated till the end of the cruise. . The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. We cannot accept any responsibility or liability for any valuable or important items, which are not deposited with the Guest Relations Desk or with your hotel (booked with us) for safekeeping. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. The value of the supplement will be confirmed to you at the time of making a booking with us. Length of cruise: Deposit required: Final payment due: 1-4 nights: $100 per person (Sky Suites or lower) 75 days prior to sailing: If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. For all standard cruise only and standard fly/cruise package bookings you make with us, you must pay a non-refundable deposit of 150 per person. If this holiday is in fact cheaper than the original one, we will refund the price difference. Celebrity Cruises' terms and conditions set out differing rules based on the length of the cruise, fare type, as well as country specific variations, which can be a lot to decipher. That typically can be done while you are on with them to confirm the receipt of the email. We both agree that any dispute, claim or other matter arising out of or in connection with your contract or your holiday with us will only be dealt with by the Courts of England and Wales. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Unless you book and pay for an upgrade, you will fly economy class. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. All participants who engage in such recreational activities do so at their own risk. To ensure a healthy sailing, we request that guests complete a questionnaire at check-in to confirm if they are suffering from or showing symptoms of gastrointestinal type illness or other illnesses that spread easily from person to person. Individual staterooms can be booked by married couples whose minimum age is sixteen (proof of marriage is required at time of booking). The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Each country-specific page has information on vaccine recommendations, any current health risks or outbreaks, and factsheets with information on staying healthy abroad. Please have your itinerary number available and one of our agents will assist you. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. Does everyone booked on the Galaxy on Thanksgiving Day have the same final payment date? Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. You must also give us details of any relevant insurance coverage you hold. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. If you or any of persons travelling with you is prevented from taking the holiday, such as due to medical reasons, you/they may give your/their place on the booking to someone else (suggested by you). Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. Regrettably, no. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). A binding contract between us only comes into existence when we send out our Confirmation Invoice. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. Our descriptions may refer to activities that are available in the ports you are visiting. Guidance is also available from NHS (Scotland) on the FitForTravel website. In any event, you are guaranteed the minimum category of stateroom we agree to offer at the time of booking. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, you should receive from the travel agent a confirmation invoice issued by us which shows that we have arranged the flights as well as the cruise part of the holiday.
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