For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. What's the least amount of exercise we can get away with? Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. Who has Care Opinion told about this story? Pensnett Road, Dudley, West Midlands, DY1 2HQ. Click here for the news and events happening at Russell Medical. Went here with my young daughter, to A and E, all staff were very helpful and kind. AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. In AMU, you will also be reviewed by therapy services if necessary. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. You can search by name or top speciality. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Rowley Regis, Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Inadequate If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The senior led team will review you on a daily basis, including weekends and bank holidays. They said the symptoms indicated COVID. nhs.uk WebRussells Hall Hospital Replied on 16 May 2022 Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Have you experienced something like this, here or elsewhere? the service is performing well and meeting our expectations. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. Suspended ratings are being reviewed by us and will be published soon. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. Risks within the emergency department were not always identified and escalated appropriately. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. Covid-19 Release of Information Call Line: 256-215-7461 []. 12 July 2019. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published All the best and take care. I'm OK with analytics cookies. the service isn't performing as well as it should and we have told the service how it must improve. 4 years ago, I attended this unit after a visit to my gp. I want to especially thank the We were brought in by ambulance and seen by a doctor within around 10 minutes. On the first floor is a 30-bed short stay ward. How could this website work better for you? The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We saw and were told that staff were responsive and provided people with appropriate support. There were areas of poor practice where the trust needs to make improvements. It is great to hear that you received excellent care and treatment in the Emergency Department. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. WebFind a Physician or Specialty. You can register to join the FutureNHS Collaboration Platform workspacehere. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. AEC/RAB (ext. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We saw much support for the trust, both from the public and from the local health economy. financial benefits and cost savings for hospitals, and often for patients too. 28 March 2013. This meant that shortfalls were identified so that improvements could be made. Visit https://www.careopinion.org.uk Learn more. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. I was treated with so much dignity and respect that I left feeling supported and cared for. There was a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. WebThe group is made up of three hospital sites, with one inpatient hospital (Russells Hall) located near the centre of Dudley and two outpatient hospitals (Corbett and Guest) located in Stourbridge and Dudley respectively. Can Nigeria's election result be overturned? Method A retrospective case note review was carried out for 200 consecutive patients at Russells Hall Hospital, Dudley, United Kingdom, who had CTCA sent for Heartflow CT-FFR analysis (HeartFlow, Redwood City, CA) between January 2018 and December 2019. We found that people's complaints and comments were taken seriously and escalated when appropriate. Our rating of caring was good overall. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Information was available for people to read if they chose to. Tell us what was good and what could be improved, say thanks or call for change Russells Hall Hospital / Accident and emergency This is not my first experience of this hospital not checking information relayed to them by 111. We found that systems were in place to monitor the service quality by the executive team, and at ward and department level respectively. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. WebMaps & Directions. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Who has Care Opinion told about this story? People could not always access services when they needed. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. The BBC is not responsible for the content of external sites. This was particularly evident in the category of adult majors. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. Russells Hall Hospital 5 years ago. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Tickets cost 3 and the journey takes 5 min. Published They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit at Russells Hall Hospital. Staff were not always using clinical judgement alongside NEWS scoring criteria. Address We are centrally This short animation is designed to explain the role of SDEC, where it fits within the urgent and emergency care system and the benefits it provides to both staff and patients. The improvements required by the trust were within the grasp of the trust and its leaders. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. 4 July 2012, Termination of Pregnancies Review Report published 8 June 2012 for Russells Hall Hospital - PDF - (opens in new window), Published Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. Good However, fortunately it didnt have to come to that and thanks to the actions of ALL of those members of staff who work in those departments my son is still here with us today and is recovering well at home. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Medical secretaries: Bev/Ruth (ext. 2023 Russell Medical. Follow BBC West Midlands on Facebook, Twitter and Instagram. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of 18 April 2018. You can search by name or top speciality. We don't rate every type of service. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We did not speak to people as part of this follow up review. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. After firstly being admitted with a cellulitis infection in my left leg Overall, this trust was found to require improvement, although we rated it good in terms of having caring staff, and effective services. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Care records were not always written and managed in a way that kept patients safe. The trust has responded well to the Keogh review in 2013. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. B71 4HJ. (01384) 456111, Provided and run by: "We have strict infection prevention and control measures in place to keep our patients and staff safe and these apply equally to Mitie and all contractors moving around the hospital," a spokesperson said. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. there are some services which we cant rate, while some might be under appeal from the provider. Our rating of responsive was requires improvement overall. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. These send information about how our site is used to a service called Google Analytics. The service provided care and treatment based on national guidance and evidence of its effectiveness. The kindness and support of the people working in the maternity ward were so appreciated at such a scary time. By choosing well, you will help to reduce the burden on essential emergency services. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Some patients with suspected sepsis were not identified or managed appropriately. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Patient Experience Team, review titled My visit to A & E after an accident. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. This is the major ED in the area and serves the population of Dudley and surrounding areas. Our hospital brings together high-tech state-of-the-art technology for improved It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. the service isn't performing as well as it should and we have told the service how it must improve. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Some improvement in patient flow through the ambulance triage assessment area were seen. Staff were still not always using clinical judgement alongside NEWS scoring criteria. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. I replied that I knew this. Staff feel able to develop their own ideas and have confidence that the trust will support them. The emergency department (A&E) is busy and overstretched. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. At conservative gathering, Trump is still the favourite. B65 8DA, In About: The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. We are continuing to monitor progress against these. Copyright 2021 WSFA 12 News. Dudley Exceptional healthcare awaits you at Russell Medical, located in Alexander City, Alabama close to the pristine waters of beautiful Lake Martin. "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. I could not fault staff, very professional, and polite, a credit to your hospital. Russian minister laughed at for Ukraine war claims. It is great to hear that you received excellent care and treatment in AMU and Ward A2. The hospital is south The trusts staff are seen as highly caring by many of the patients we spoke to and praised the staff for going the extra mile. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star.
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